Refund policy

We have a 07-day return policy, which means you have 07 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at basitvirgo123@gmail.com / info@btpublishers.com  Please note that returns will need to be sent to the following address: Mateen Razzaqi Printers, Rauf Center, Hassan Parwana Road, Multan
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at  basitvirgo123@gmail.com

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Customised items cannot be returned, (such as special orders or personalised items). Please get in touch if you have questions or concerns about your specific item. 
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded through Easypaisa or Jazz Cash accounts within 10 business days. 
If more than 15 business days have passed since we’ve approved your return, please contact us at 

email: basitvirgo123@gmail.com

Contact Us

Email: basitvirgo123@gmail.com

Email: info@btpublishers.com

Phone: +92-309-4542020

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